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    FAQs

    Is Shipping Free WorldWide?

    Yes! We offer free shipping to most countries 100% FREE and we always will!

    How Do I Install the Lights? 

    Simple! Checkout our Installation Guide on Our Page.

    Can I Cut the Lights?

    Yes you can, but make sure to cut along the designated cut marks located every 3 LEDs.

    Does the Package Come With the Battery? 

    Due to international shipping restrictions, we unfortunately cannot ship your order with a battery and we apologize for the inconvenience.

    Can I Track my Order?

    Yes you can. We offer tracking for all order.

    Why Hasn't my Order Shipped?

    We fulfill orders 1-5 business days after you complete your order with a valid address and accepted payment.

    Do You Accept Orders Placed Outside of the US?

    Yes!

    How Long Will it Take to Receive my Order?
    Between 1-3 weeks for Domestic orders or 2-5 weeks for International orders due to high order volume and worldwide shipping.

    I Did Not Receive All of My Items. What Do I Do?
    It is possible that if you ordered more than one item, your items could be shipped from different distributors causing in different arrival times. Contact us for more information about specific orders and we will be happy to assist you.

    Can I Cancel/Change My Address/Order?
    If you decide you want to cancel/change your order email us as soon as possible. If your item has already been marked as shipped then it is too late for us to cancel/change your order.

    What Payment Methods Do You Accept?
    We accept payment via Debit card, Credit card, VISA, Paypal, or Apple Pay. Have a question? Contact us through the Contact Us page.

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